Simbye Refund Policy

At Simbye, we strive to provide you with an excellent shopping experience and optimal internet connectivity. However, we understand that there may be occasions when you need to cancel a purchase or request a refund. Below you will find our detailed refund policy:

Refund Period

• 180 days from the date of purchase

Conditions for a Refund

Unused Service

A full refund is possible if the eSIM card has not been activated and no data has been used. Refund requests must be submitted within 30 days from the purchase date.

Connection Issues

If you experience connection issues caused by Simbye or the internet provider, you can request a partial or full refund. Please contact our support immediately when the issue arises. Refunds cannot be guaranteed if the issue is reported after your trip has ended.

Incompatible or Locked Devices

If your device is not compatible with the eSIM or access is blocked, we will refund your amount, provided the eSIM has not been activated and no data has been used. Proof (screenshot) of the incompatibility or blockage is required. Refund requests must be submitted within 30 days from the purchase date.

Processing Fees

• A processing fee of $3 USD will be charged for each refund.

Refund Process

Contact

You can request a refund via WhatsApp, chat, or email.

Information

Provide all necessary details and relevant screenshots to support the refund process.

Approval

Upon approval, the refund will be processed within 5 to 10 business days to the original payment method.

Alternative Method

If the original payment method is no longer available, we will find an alternative solution.

Steps to Request a Refund

1. Contact Support: Reach out to our support team via WhatsApp, chat, or email.
2. Application Review: Your application will be thoroughly reviewed.
3. Refund: Upon approval, the refund will be processed within 5 to 10 business days.

Important Notes

• Refunds are based on the exact amount you paid. Discounted amounts will be refunded accordingly.
• Additional costs not directly related to the product will not be refunded.

Thank you for choosing Simbye. If you have any questions or issues, please do not hesitate to contact our support team. We are available 24/7 to assist you.