Activate Your eSIM in Minutes
Follow these simple steps to get connected anywhere
Important
Your eSIM can only be activated in your destination country. Install it before you travel, but it will only connect when you arrive!
Step 1 of 5
Install eSIM Profile
Tap 'Install eSIM' and allow access to eSIM profiles
Note
Make sure your iPhone runs iOS 12.1 or later
Step 2 of 5
Select "Abroad"
Use eSIM while traveling outside your country
Step 3 of 5
Select "Data Only"
This plan is for internet use only. Calls and SMS are not available
Step 4 of 5
Select eSIM & Turn On This Line
Go to Settings → Cellular → select your eSIM under SIMs → enable 'Turn On This Line'
Step 5 of 5
Enable Data Roaming
Scroll down and toggle 'Data Roaming' to ON — this is required for your eSIM to connect
Important
Data Roaming must be ON for eSIM to work. No extra charges with Simbye!
Step 1 of 5
Enter SM-DP+ & Activation Code
Copy the SM-DP+ address and activation code and enter them manually in your device settings
SM-DP+ Address
smdp.example-esim.com
Activation Code
K2X7-M9PQ-J4VN-8HWR
Step 2 of 5
Select "Abroad"
Use eSIM while traveling outside your country
Step 3 of 5
Select "Data Only"
This plan is for internet use only. Calls and SMS are not available
Step 4 of 5
Select eSIM & Turn On This Line
Go to Settings → Cellular → select your eSIM under SIMs → enable 'Turn On This Line'
Step 5 of 5
Enable Data Roaming
Scroll down and toggle 'Data Roaming' to ON — this is required for your eSIM to connect
Important
Data Roaming must be ON for eSIM to work. No extra charges with Simbye!
Step 1 of 5
Send the QR Code to Another Device
You need a second device to display the QR code. Send it or open it on another screen
Your QR code appears in the Simbye App
Step 2 of 5
Select "Abroad"
Use eSIM while traveling outside your country
Step 3 of 5
Select "Data Only"
This plan is for internet use only. Calls and SMS are not available
Step 4 of 5
Select eSIM & Turn On This Line
Go to Settings → Cellular → select your eSIM under SIMs → enable 'Turn On This Line'
Step 5 of 5
Enable Data Roaming
Scroll down and toggle 'Data Roaming' to ON — this is required for your eSIM to connect
Important
Data Roaming must be ON for eSIM to work. No extra charges with Simbye!
Step 1 of 6
Install eSIM Profile
Tap 'Install eSIM' and allow access to eSIM profiles
Step 2 of 6
Open SIM Manager
Go to Settings → Connections → SIM Manager
Step 3 of 6
Activate eSIM & Mobile Data
Turn on your eSIM line and select it for mobile data
Step 4 of 6
Open Mobile Networks
Go to Connections → Mobile Networks
Step 5 of 6
Open Data Roaming
Find the Data Roaming setting in Mobile Networks
Step 6 of 6
Enable Data Roaming
Turn on Data Roaming — required for your eSIM to connect abroad
Important
Keep primary SIM for calls, use eSIM for data only
Step 1 of 6
Enter SM-DP+ & Activation Code
Copy the SM-DP+ address and activation code. Go to Settings → Connections → SIM Manager → Add eSIM → Enter activation code
SM-DP+ Address
smdp.example-esim.com
Activation Code
K2X7-M9PQ-J4VN-8HWR
Step 2 of 6
Open SIM Manager
Go to Settings → Connections → SIM Manager
Step 3 of 6
Activate eSIM & Mobile Data
Turn on your eSIM line and select it for mobile data
Step 4 of 6
Open Mobile Networks
Go to Connections → Mobile Networks
Step 5 of 6
Open Data Roaming
Find the Data Roaming setting in Mobile Networks
Step 6 of 6
Enable Data Roaming
Turn on Data Roaming — required for your eSIM to connect abroad
Important
Keep primary SIM for calls, use eSIM for data only
Step 1 of 6
Send the QR Code to Another Device
You need a second device to display the QR code. Send it or open it on another screen
Your QR code appears in the Simbye App
Step 2 of 6
Open SIM Manager
Go to Settings → Connections → SIM Manager
Step 3 of 6
Activate eSIM & Mobile Data
Turn on your eSIM line and select it for mobile data
Step 4 of 6
Open Mobile Networks
Go to Connections → Mobile Networks
Step 5 of 6
Open Data Roaming
Find the Data Roaming setting in Mobile Networks
Step 6 of 6
Enable Data Roaming
Turn on Data Roaming — required for your eSIM to connect abroad
Important
Keep primary SIM for calls, use eSIM for data only
Pro Tips
Install Before Travel
Install your eSIM 1-2 days before departure over WiFi.
Check Compatibility
iPhone XS/XR+ and Samsung S20+/Pixel 3+ support eSIM.
Need Help?
We'll help you with problems with your eSIM
Don't worry — this is completely normal! This message appears when your eSIM is not yet connected to a compatible network.
Your eSIM will activate automatically when you arrive at your destination and connect to a local network.
Still not working at your destination?
- Restart your device and wait a few minutes
- Turn Airplane Mode on for 30 seconds, then off again
- Go to Settings → Cellular → your eSIM → toggle 'Turn On This Line' off and on again
To verify if your eSIM was installed successfully, go to the 'My eSIM' tab in the app and check the status:
Your eSIM is 100% installed and ready
eSIM is not installed yet — please install first
If you have multiple eSIMs installed, you need to find the correct one. Go to 'Details' on your eSIM card in the app and note your ICCID number.
Then go to Settings → Cellular and match the ICCID to find your Simbye eSIM.
Your eSIM can only be used and activated in the destination country. If you are at your destination and still have no internet, check the following:
- Is 'Data Roaming' enabled? Go to Settings → Cellular → your eSIM → Data Roaming must be ON
- Is the correct SIM selected for 'Mobile Data'? Go to Settings → Cellular → Mobile Data → select your Simbye eSIM
- Is ''Turn On This Line'' enabled? Go to Settings → Cellular → your eSIM → must be ON
- Is ''Allow Cellular Data Switching'' disabled? Go to Settings → Cellular → toggle OFF to prevent using data from your primary SIM
Tip
If nothing works: Try selecting the network manually. Go to Settings → Cellular → your eSIM → Network Selection → turn off Automatic → select a network manually
Not working?
Restart device
Completely turn off your device, wait 10 seconds, then turn it back on
Check connection
Make sure you are connected to a stable Wi-Fi network and not on a phone call
Contact support
Our team is available 24/7 to help you resolve installation issues