Frequently Asked Questions

Most modern smartphones from 2018 onwards support eSIM, including iPhone XS+, Samsung Galaxy S20+, and Google Pixel 3+. Check our compatibility page for your specific device model or look for "eSIM" in your phone settings. View all compatible devices!

The easiest way is to check your phone settings: On iPhone, go to Settings > Cellular/Mobile Data > Add eSIM. On Android, go to Settings > Network & Internet > SIM cards. If you see these options, your device supports eSIM. Alternatively, dial *#06# to see if an EID number appears. Check our full compatibility list for your device!

Yes! Most modern smartphones support dual SIM functionality, allowing you to use your physical SIM and Simbye eSIM simultaneously. This means you can keep your home number active for calls and texts while using the eSIM for affordable mobile data abroad. Simply enable both SIMs in your phone settings and choose which one to use for data.

No, eSIMs cannot be transferred between devices. Once installed and activated on one device, the eSIM is permanently linked to that phone. If you get a new device, you'll need to purchase a new eSIM. However, Simbye eSIMs are affordable and start from just $1, making it easy to get connected on any device!

You only need three things: an eSIM-compatible device, a stable WiFi or internet connection, and your eSIM QR code from Simbye. The installation process takes less than 60 seconds – just scan the QR code and follow the simple on-screen instructions. No technical knowledge required!

Yes, you must enable data roaming in your device settings for your Simbye eSIM to work. Don't worry – you won't face any roaming charges! Simply go to your phone settings, select your Simbye eSIM line, and turn on data roaming. You'll be connected instantly without extra fees.

Buying a Simbye eSIM is quick and easy! Simply select your destination country, choose your preferred data package, and complete the checkout. You'll instantly receive your eSIM QR code via email and in your customer account. The entire process takes less than 2 minutes. Shop now and get connected!

Instantly! Your eSIM QR code is delivered immediately via email after payment confirmation. You can also access it anytime in your customer account or on our top-up page using your order number. No waiting, no shipping delays – just instant digital delivery so you can start installing right away!

Yes, you can request a refund if your eSIM hasn't been installed or activated yet. Once the eSIM is scanned and activated, refunds are no longer possible as the service has been used. For refund requests or questions, contact our 24/7 support team who will assist you promptly.

We offer flexible prepaid data plans ranging from 1GB to unlimited options with validity periods from 7 to 90 days. Whether you need light browsing or heavy streaming, we have packages for every travel style and budget. Plans start from just $1, and you can easily top up when needed. Browse all plans now!

Yes! We offer unlimited data eSIM plans for many popular destinations. Unlimited plans include a fair use policy of 2GB high-speed data per day, after which speeds are reduced until the next 24-hour cycle. This ensures stable network performance for all users while giving you worry-free connectivity. Check availability for your destination!

Our data plans are valid from 7 to 90 days depending on the package you choose. Your plan validity starts only when you arrive at your destination and the eSIM connects to the local network. Before activation, your eSIM remains valid for 180 days, giving you plenty of time to plan your trip!

Your Simbye eSIM activates automatically when you arrive at your destination country and turn on mobile data. Simply install the eSIM before your trip, enable data roaming, and it will connect to the local network as soon as you land. No manual activation needed – just instant connectivity!

Your eSIM only activates when you arrive at your destination and it connects to the local network. You can install it anytime before departure using WiFi, but your data plan won't start counting down until you're actually in the country. Install early for peace of mind!

Yes, absolutely! We recommend installing your eSIM at home before departure while you have stable WiFi. Your data plan won't activate until you arrive at your destination, so there's no risk of wasting data. Installation takes less than 60 seconds and saves you hassle at the airport!

Less than 60 seconds! Simply connect to WiFi, scan your QR code, and follow the quick on-screen prompts. The eSIM installs instantly on your device. Even if you're not tech-savvy, our step-by-step guides for iPhone and Android make it super easy. Get connected in under a minute!

If your camera can't scan the QR code, you can install the eSIM manually using the activation code. Simply go to your phone's eSIM settings and select "Enter Details Manually." Then input the SM-DP+ address and activation code provided in your email. Check our detailed manual installation guide for step-by-step help!

Yes! Once you've used all your data or your plan expires, you can easily remove the eSIM from your device. On iPhone, go to Settings > Cellular > [eSIM] > Remove. On Android, go to Settings > Network & Internet > SIMs > [eSIM] > Delete. However, keeping it installed doesn't harm your device if you plan to top up later!

You can track your data usage in three easy ways: log into your customer account, use the link in your confirmation email, or visit our top-up page and enter your order number. You'll see your remaining data in real-time, so you always know when it's time to top up!

When your data is depleted, your eSIM will stop working until you top up. Simply visit our top-up page or log into your account, enter your order number, and purchase a new data package. Your eSIM reactivates instantly – no need to install a new one. Top up in seconds and stay connected!

Yes! You can share your Simbye eSIM data connection with other devices using your phone's mobile hotspot feature. Simply enable hotspot in your device settings and connect your laptop, tablet, or other devices. Keep in mind that hotspot usage counts toward your data package limit.

You'll enjoy full 4G/5G speeds up to 1 Gbit/s depending on local network capabilities. We partner with premium tier-1 carriers in each country to ensure you get the same fast speeds as local customers. Stream, video call, and browse without lag – just like you would at home!

Absolutely! Your WhatsApp works perfectly with Simbye eSIM because it uses data, not your phone number. You keep your existing WhatsApp number and all your chats, contacts, and groups stay exactly the same. Message, call, and video chat as usual – just with affordable local data rates!

No, Simbye eSIM is data-only and doesn't include a phone number for traditional calls. However, you can make unlimited voice calls using internet-based apps like WhatsApp, Telegram, FaceTime, Skype, or any VoIP service. Your contacts won't notice any difference!

First, ensure you've arrived at your destination country and data roaming is enabled in settings. Try restarting your phone or toggling airplane mode on/off. If still not working, check that you've selected the Simbye eSIM as your data line. Still having issues? Contact our 24/7 support team for immediate assistance!

Check these quick fixes: 1) Enable data roaming for your Simbye eSIM, 2) Make sure mobile data is turned on, 3) Restart your device, 4) Toggle airplane mode on/off. If the problem persists, verify you have remaining data balance in your account. Our 24/7 support team is always ready to help troubleshoot!

This usually means you haven't arrived at your destination yet or data roaming isn't enabled. Make sure you're in the country where your eSIM is valid, enable data roaming in settings, and restart your device. The eSIM should connect automatically. Still seeing "No Service"? Contact our support team anytime!

Double-check that data roaming is enabled for your Simbye eSIM and that it's selected as your data line in settings. Restart your phone and ensure you're in the coverage area. If you've just installed it before arriving at your destination, remember – it only activates once you're in the country. Need help? Our 24/7 support is here!