FAQ eSIM Kenya
After purchasing your eSIM, you will receive it instantly via email. The email includes a QR code and detailed activation instructions.
Check your inbox or spam folder for the email. If you have an account, you can also find your eSIM details under the "eSIM Details" section.
For iPhone:
- Open Settings → Cellular (or Mobile Data).
- Tap Add Cellular Plan.
- Scan the QR code you received via email.
- Follow the prompts to complete the setup.
- Once the eSIM is active, go to Settings → Cellular → Select your eSIM → Enable Data Roaming.
For Android:
- Open Settings → Connections → SIM Card Manager.
- Tap Add Mobile Plan or Add eSIM.
- Scan the QR code from your email.
- Confirm and follow the setup steps.
- Once the eSIM is active, go to Settings → Connections → Mobile Networks → Select your eSIM → Enable Data Roaming.
Important Notes:
- Enable Data Roaming: When you are in the destination country, make sure Data Roaming is enabled to connect to the local network and access data services.
- Ensure your device is connected to Wi-Fi during the setup process.
- If you encounter issues, restart your device or contact customer support.
It's best to install your Simbye eSIM before you depart for your destination or immediately after arriving. This way, you'll have instant access to a network as soon as you need it
No,the eSIM does not activate immediately after purchase. You can keep it for up to 180 days before activating it at your convenience. Once activated, the eSIM can be used as usual.
Yes, you can share your eSIM data by turning on the Hotspot feature on your device.
For iPhone: Go to Settings → Personal Hotspot and enable it.
For Android (Samsung): Go to Settings → Connections → Mobile Hotspot and enable the feature.
This allows other devices to connect to your phone's internet connection. Check your plan details to confirm Hotspot availability.
Simbye eSIMs are designed for data-only services. For calls and messages, we recommend using apps like WhatsApp, Skype, Telegram, or Facebook Messenger.
Stay connected with your friends and family without needing a physical SIM card.
You can track your data usage for your eSIM in two ways:
- Check the email you received after purchasing your eSIM. It contains a link to your usage details.
- Alternatively, log in to your customer account on our website and navigate to the "eSIM Details" section to view your current data usage.
Both options provide up-to-date information on your data usage.
The Simbye eSIM is the best choice for your travels. It connects you to the fastest and most reliable local networks, ensuring seamless internet wherever you go.
Designed for travelers, Simbye eSIM offers flexibility and easy setup—no physical SIM card needed.
Yes, with Simbye eSIM, you can seamlessly use apps like Instagram, YouTube, Netflix, and more. Enjoy high-speed connectivity for streaming and browsing.