Simbye
To install an eSIM, first ensure that your device is eSIM-compatible, then follow these instructions.
All our eSIM profiles come with predefined configuration. That is why there is no need to manually set APN. Once you arrived in the country with an already bought plan, Yesim will automatically register in a local network and start working right away. Please make sure that Data Roaming is turned on and Network Selection is automatic.
If you have any issues with mobile data, try firstly to reboot your device. It might sound silly but it helps the profile to re-register at a local network and in 80% cases solves the problem.
If it does not help, contact us. When sending your message, also make sure to include as many of the necessary details as possible:
- Name of the country/region where you are now.
- Settings - Mobile data/Cellular - switch both calls and data services to Yesim - send us the screenshot.
- On this page under Cellular plans - tap on Secondary/Yesim plan - send us the screenshot.
- Then go to Cellular/Mobile data network - send us the screenshot.
Sorry, unfortunately there is no such option at the moment. Each QR-code is associated with only one eSIM number/ID, so you can scan it only once on unique device. Due to the predefined settings, when you have used your mobile phone to scan the QR-code for the first time, the binding has been established, and other mobile phones cannot any longer use the QR-codes.
Go to "Settings" then "Connections"
- Open the Settings on your Samsung device and choose the Connections option.
- Tap SIM manager or SIM card manager depending on your device.
- To add your new eSIM, you’ll tap Add eSIM.
Scan your QR code off device
- Tap Scan QR code from service provider.
- Now scan the QR code provided.
Approve the eSIM installation
- When prompted, tap Add.
- Tap Done.
Now configure your SIM / eSIM settings correctly
- Leave Calls and "Messages" set to your original primary SIM.
- Tap Mobile Data.
- Select the eSIM.
- Tap Change.
- Your eSIM might be automatically called “eSIM 1” or “eSIM 2”.
Ensure Data Roaming is Active
- Go to Settings.
- Then to Connections.
- Mobile networks and Ensure Data roaming is turned on.
Important: Data roaming MUST be ENABLED for the eSIM to function properly!