Go to Settings on your iPhone
- Open the Settings on your iPhone and tap on "Cellular" or "Mobile Data".
- Tap "Add eSIM" and then select "Use QR Code".
- Scan the eSIM QR code from the printed code or from another device displaying the code.
Note: For iPhones running iOS 17.4 or later, if you receive a QR code via email or on a webpage, you can long-press the QR code and select "Add eSIM" directly.
Tap "Continue"
- Tap "Continue" and wait up to 10 minutes for the eSIM to activate.
- Tap "Done".
Label your eSIM on iPhone
- You can rename your eSIM if desired.
- Tap the > icon and either select a preset label or enter "Simbye" in the Custom Label field.
- Tap "Done" and then "Continue".
Set your Default Line
- Set the Default Line to "Primary" and tap "Continue".
- Ensure iMessage & FaceTime are also set to "Primary" and tap "Continue".
- Set Mobile Data to the previously chosen eSIM label.
Important: Keep "Allow Mobile Data Switching" turned off to avoid extra roaming charges.
It’s best to activate your eSIM only at your destination to avoid any data usage before your trip.
All our eSIM profiles come with predefined configuration. That is why there is no need to manually set APN. Once you arrived in the country with an already bought plan, Yesim will automatically register in a local network and start working right away. Please make sure that Data Roaming is turned on and Network Selection is automatic.
If you have any issues with mobile data, try firstly to reboot your device. It might sound silly but it helps the profile to re-register at a local network and in 80% cases solves the problem.
If it does not help, contact us. When sending your message, also make sure to include as many of the necessary details as possible:
- Name of the country/region where you are now.
- Settings - Mobile data/Cellular - switch both calls and data services to Yesim - send us the screenshot.
- On this page under Cellular plans - tap on Secondary/Yesim plan - send us the screenshot.
- Then go to Cellular/Mobile data network - send us the screenshot.
Sorry, unfortunately there is no such option at the moment. Each QR-code is associated with only one eSIM number/ID, so you can scan it only once on unique device. Due to the predefined settings, when you have used your mobile phone to scan the QR-code for the first time, the binding has been established, and other mobile phones cannot any longer use the QR-codes.
Go to "Settings" then "Connections"
- Open the Settings on your Samsung device and choose the Connections option.
- Tap SIM manager or SIM card manager depending on your device.
- To add your new eSIM, you’ll tap Add eSIM.
Scan your QR code off device
- Tap Scan QR code from service provider.
- Now scan the QR code provided.
Approve the eSIM installation
- When prompted, tap Add.
- Tap Done.
Now configure your SIM / eSIM settings correctly
- Leave Calls and "Messages" set to your original primary SIM.
- Tap Mobile Data.
- Select the eSIM.
- Tap Change.
- Your eSIM might be automatically called “eSIM 1” or “eSIM 2”.
Ensure Data Roaming is Active
- Go to Settings.
- Then to Connections.
- Mobile networks and Ensure Data roaming is turned on.
Important: Data roaming MUST be ENABLED for the eSIM to function properly!