Managing eSIMs: FAQ & Support

In the user account under 'My eSIM'

For most Simbye eSIMs, you will not be able to make phone calls or send SMS text messages, as our eSIM packs provide data only. Telephony services like Texts(SMS) and calls are not possible using a Data-only eSIM. However, you can use internet-based calls and messages.

Enabling Low Data Mode

Apple users with iOS 13 and later can enable Low Data Mode to limit and save cellular data. Low Data mode is available for cellular and Wi-Fi, and you can activate them independently.

Follow these steps to get started, and please keep in mind that your carrier may have different Low Data Mode settings.

Disabling Wi-Fi Assist and iCloud Backup

Wi-Fi Assist and iCloud Backup may be enabled by default. If you don’t want your iOS device to stay connected to the internet when you have a poor Wi-Fi connection, you can disable Wi-Fi Assist. At the same time, disabling iCloud Backup can help you minimize your data usage.

1. GO to Settings and TAP Cellular or Mobile Data.
2. SCROLL down and DISABLE Wi-Fi Assist and iCloud Backup.

1. GO to Settings and TAP Cellular or Mobile Data.
2. TAP your preferred SIM.
3. TAP Data Mode.
4. ENABLE Low Data Mode

How can I save data usage on my Android device?

Android devices come with a Data Saver feature that allows users to control which apps can access data in the background and foreground. Background apps consume a lot of data, so managing their access can help you save data usage. Here’s how to do it.

For Samsung Galaxy devices:

1. OPEN the Settings app, and then TAP Connections.
2. TAP Data usage.
3. TAP Data saver.
4. TAP the switch next to Turn on now to activate the Data Saver feature.
5. You can also choose which apps can continue using mobile data when Data Saver is enabled. Tap Allowed to use data while Data saver is on, then tap the switch next to the app(s) to grant permission.

For Google Pixel devices:

1. OPEN the Settings app, and then TAP Network & Internet.
2. TAP Data Saver.
3. TAP the switch next to Use Data Saver to activate the Data Saver feature.
4. You can also choose which apps can continue using mobile data when Data Saver is enabled. TAP Unrestricted data, then TAP the switch next to the app(s) to grant permission.

Setting a mobile data limit on your Android device

Setting a mobile data limit on your Android device helps you reduce your data usage. You can select the billing cycle, add the data limit, set a warning before hitting the limit, and more.

Follow these steps to learn how to set your mobile data limit.

For Samsung Galaxy devices:

1. OPEN the Settings app, then TAP Connections.
2. TAP Data Usage.
3. ENSURE that Mobile Data is ON, then TAP Billing cycle and data warning.
4. TAP Start billing cycle and SET the date based on your arrival in the destination country.
5. ENABLE Set data warning and specify the data warning in numbers. For example, if your eSIM package has 10 GB, you can set a data warning at 8 GB.
6. ENABLE Set data limit and specify the data limit in numbers. This option will turn off mobile data when you reach the specified limit.

For Google Pixel devices:

1. OPEN the Settings app, then TAP Network & Internet.
2. TAP SIMs.
3. ENSURE that Mobile Data is ON, then TAP Data warning & limit.
4. TAP Mobile data usage cycle and SET the date based on your arrival in the destination country.
5. ENABLE Set data warning and specify the data warning in numbers. For example, if your eSIM package has 10 GB, you can set a data warning at 8 GB.
6. ENABLE Set data limit and specify the data limit in numbers. This option will turn off mobile data when you reach the specified limit.

eSIM-compatible Devices

eSIM-compatible devices offer the flexibility to install multiple eSIMs. Nevertheless, depending on the device model, the number of eSIMs you can have active simultaneously may vary.

Dual Active Dual SIM standby devices allow for multiple eSIMs to be installed at any given time. For instance, iPhones can store between five and 10 eSIMs, whereas Samsung Galaxy, Google Pixel, Huawei, and other Android devices allow five to seven eSIMs.

However, the number of eSIMs you can have active on your device will change according to the device model. For iPhone 13 and newer and Google Pixel 7 and newer, you can use Dual SIM with either two active eSIMs or a nano-SIM and an eSIM.

iPhone 12 models, iPhone 11 models, iPhone XS, iPhone XS Max, and iPhone XR feature Dual SIM with a nano-SIM and an eSIM, but you can only have one eSIM active at a time.

On most Android devices, only one eSIM can be active. However, on Google Pixel 7 and later models, there is a capability to use two eSIM profiles simultaneously if your carrier allows it.

To check which eSIM is selected for data, please follow these steps:

1. Go to Settings on your device.
2. Tap Cellular or Mobile.
3. Go to Cellular Data to see the plan used for data.
4. If you have multiple eSIMs installed, your device will display the available plans as long as they are “On” under Cellular Plans.

On Android devices:

(Please note these steps may differ depending on your device. These steps do not apply to Samsung devices).

1. Go to Settings on your device
2. Go to Network & Internet
3. Go to Mobile Network to find the active plans
4. If you have multiple eSIMs installed, your device will specify which eSIM is being used by displaying its label. Your eSIM label is the nickname you chose for your eSIM at the time of installation.

On Samsung devices:

1. Go to Settings on your device
2. Go to Connections
3. Go to SIM Card Manager
4. Scroll down and check under Preferred SIM card which line is selected under Mobile Data.

Yes, you can use your personal hotspot with your eSIM as long as it is supported by your device and the network.

Yes, your primary number should be able to receive calls if your device allows you to have a SIM and eSIM activated at the same time.

Remove your SIM card or deactivate your mobile data connection.